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Mediation & ADR
Mediation & ADR services for:
Involved in a dispute . . .
- at home?
- at work?
- with a supplier or service provider?
xué helps you prevent a problem from becoming a crisis.
Disputes commonly occur between individuals, within families and with suppliers or services both at home and in the workplace. Disputes are disruptive and dangerous and can:
- cause significant stress
- cost time and effort
- harm relationships
- destroy the reputation of individuals and organisations
- damage workforce morale
- incur huge litigation costs.
While the courts are often considered to be the appropriate instrument for handling disputes, xué's mediation service provides a faster, more effective and much less costly route to resolution. We abide by the Civil Mediation Council's 'Code of Good Practice for Mediators' as well as the 'European Code of Conduct for Mediators'.
xué mediation is a voluntary and confidential process in which our trained mediators facilitate discussion and reflection between the parties, enabling an amicable settlement. Ideally, our mediators deal with conflicts at an early stage. Where problems have escalated we have specialist mediators trained in Alternative Dispute Resolution (or ADR, which is the title for mediation when used in the more formal, legal context) to support negotiation and bring about peaceful consensus.
Prevention is always better than cure. Being able to see the world from other people's eyes and then having the skills to respond appropriately is crucial. xué works with individuals, teams and organisations on:
- How to get your message over in an appropriate way
- How to identify and manage stress
- How to be emotionally intelligent
- How to turn conflict into co-operation
- How to communicate to be heard
xué: the legacy of learning
Whatever the level or nature of your dispute, disagreement or conflict, our highly skilled professionals help restore positive relationships, reduce stress, facilitate good practice and enable everyone to move on.
"Having trained the xué mediator, a term that springs to mind is, 'natural born mediator!'
Paul Randolph, Lawyer
'Having a neutral person who understood how we felt about the situation as well as what we needed to resolve, made me feel safe enough to explore ways forward that I had not thought of before'.
1 of the parties in a mediation
I understand better the interactions between me and others and the reasons for these being as they are.
Sue Morgan, Sunderland LA